Yn cynrychioli holl wasanaethau safonau masnach ledled Cymru
Representing all trading standards services across Wales

Contact Us


Consumers wishing to complain about goods and services should contact Citizens Advice Consumer Services on 0808 223 1133 (English) or 0808 223 1144 (Cymraeg) for advice and information about any consumer problems.

Online Form

Please DO NOT use this form for consumer complaints. Queries of this nature must be made to Citizens Advice Consumer Service. You can email the service by clicking this link.
We cannot respond to consumer complaints, nor can we forward the information to Citizens Advice.

Local Authorities


Please do not contact any of the Local Authorities below with any general queries about Trading Standards. For more detailed information please see our Consumer advice pages.

  • Anglesey
    Isle of Anglesey County Council

    Trading Standards and Licensing Section

    Address

    Council Offices

    Llangefni

    Anglesey

    LL77 7TW

    Website

    www.ynysmon.gov.uk

    www.anglesey.gov.uk

    Fax

    01248 752884

    Telephone Number

    01248 752840 (English)

    General Enquiries

    Email

    safonaumasnach@ynysmon.gov.uk

    tradingstandards@anglesey.gov.uk

    Licensing Issues

    Email

    trwyddedu@ynysmon.gov.uk

    licensing@anglesey.gov.uk

    Consumer Advice

    Email

    cynghoridefnyddwyr@ynysmon.gov.uk

    consumeradvice@anglesey.gov.uk

  • Blaenau Gwent
    Blaenau Gwent County Borough Council

    Trading Standards Section

    Address

    Public Protection Division

    Anvil Court

    Church Street

    Abertillery

    NP13 1DB

    Website

    www.blaenau-gwent.gov.uk

    Fax

    01495 355834

    Email

    trading.standards@blaenau-gwent.gov.uk

    Telephone Number

    01495 357813 (English)

  • Bridgend
    Bridgend County Borough Council

    Public Protection

    Address

    Shared Regulatory Services

    Civic Offices

    Angel Street

    Bridgend

    CF31 4WB

    Website

    srs.wales

    Fax

    01656 643285

    Email

    PublicProtection@bridgend.gov.uk

    Telephone Number

    0300 1236696 (English)

  • Caerphilly
    Caerphilly County Borough Council

    Trading Standards Section

    Address

    Ty Penallta

    Parc Tredomen

    Ystrad Mynach

    Hengoed

    CF82 7PG

    Website

    www.caerphilly.gov.uk

    Fax

    01495 235018

    Email

    tradingstandards@caerphilly.gov.uk

    Enquiries and Business Advice

    Telephone Number

    01443 811300 (English)

    Consumer Advice

    Telephone Number

    03454 040505 (Cymraeg)

    03454 040506 (English)

  • Cardiff
    Cardiff County Council

    Trading Standards Department

    Address

    County Hall

    Atlantic Wharf

    Cardiff

    CF10 4UW

    Website

    srs.wales

    Fax

    029 20345951

    Email

    tradingstandards-srswales@valeofglamorgan.gov.uk

    Business Advice

    Telephone Number

    029 20872059 (English)

    Consumer Advice / Business Advice

    Telephone Number

    03454 040505 (Cymraeg)

    03454 040506 (English)

  • Carmarthenshire
    Carmarthenshire County Council

    Trading Standards Services

    Address

    Eastgate

    Llanelli

    Carmarthenshire

    SA15 3YF

    Website

    www.carmarthenshire.gov.wales

    Email

    tradingstandards@carmarthenshire.gov.uk

    Telephone Number

    01267 234567 (English)

  • Ceredigion
    Ceredigion County Council

    Trading Standards Section

    Address

    Neuadd Cyngor Ceredigion

    Penmorfa

    Aberaeron

    Ceredigion

    SA46 0PA

    Website

    www.ceredigion.gov.uk

    Email

    tradingstandards@ceredigion.gov.uk

    Telephone Number

    01545 572105 (English)

    Consumer Advice

    Telephone Number

    03454 040505 (Cymraeg)

    03454 040506 (English)

  • Conwy
    Conwy County Council

    Trading Standards Service

    Address

    Conwy County Borough Council

    PO Box 1

    Conwy

    LL30 9GN

    Website

    https://www.conwy.gov.uk/cy/Resident/Trading-Standards.aspx

    https://www.conwy.gov.uk/en/Resident/Trading-Standards.aspx

    Fax

    01492 575204

    Email

    trading.standards@conwy.gov.uk

    trading.standards@conwy.gov.uk

    Telephone Number

    01492 574110 (Cymraeg)

    01492 574110 (English)

  • Denbighshire
    Denbighshire County Council

    Trading Standards

    Address

    Planning & Public Protection Department

    PO Box 62

    Ruthin

    Denbighshire

    LL15 9AZ

    Website

    www.sirddinbych.gov.uk

    www.denbighshire.gov.uk

    Fax

    01824 706357

    Email

    tradingstandards@denbighshire.gov.uk

    Business Enquiries

    Telephone Number

    01824 706057 (English)

    Consumer Advice

    Telephone Number

    03454 040505 (Cymraeg)

    03454 040506 (English)

    Animal Health

    Telephone Number

    01824 706086 (English)

    Email

    animalhealth@denbighshire.gov.uk

  • Flintshire
    Flintshire County Council

    Trading Standards Service

    Address

    County Hall

    Mold

    CH7 6NF

    Website

    www.flintshire.gov.uk/tradingstandards

    Fax

    01352 703192

    Email

    trading.standards@flintshire.gov.uk

    Telephone Number

    01352 703181 (English)

  • Gwynedd
    Cyngor Gwynedd Council

    Uned Safonau Masnach / Trading Standards Unit

    Address

    Swyddfa Arfon

    Shirehall Street

    Caernarfon

    Gwynedd

    LL55 1SH

    Website

    www.gwynedd.llyw.cymru

    Email

    safmas@gwynedd.llyw.cymru

    Telephone Number

    01766 771000 (English)

  • Merthyr Tydfil
    Merthyr Tydfil County Borough Council

    Trading Standards Service

    Address

    Civic Centre

    Castle Street

    Merthyr Tydfil

    CF47 8AN

    Website

    www.merthyr.gov.uk

    Fax

    01685 374201

    Email

    tstandards@merthyr.gov.uk

    Telephone Number

    01685 725000 (English)

    Consumer Advice

    Telephone Number

    03454 040505 (Cymraeg)

    03454 040506 (English)

  • Monmouthshire
    Monmouthshire County Council

    Trading Standards

    Address

    PO Box 106

    Caldicot

    Monmouthshire

    NP26 9AN

    Website

    www.monmouthshire.gov.uk

    Fax

    01633 644457

    Email

    tradingstandards@monmouthshire.gov.uk

    Business Advice

    Telephone Number

    01633 644102 (English)

    Animal Health

    Telephone Number

    01633 644121 (English)

    Email

    AnimalHealth@monmouthshire.gov.uk

  • Neath Port Talbot
    Neath Port Talbot County Borough Council

    Trading Standards

    Address

    The Quays

    Brunel Way

    Baglan Energy Park

    Neath

    SA11 2GG

    Website

    www.npt.gov.uk

    Email

    tsd@npt.gov.uk

    Telephone Number

    01639 686868 (English)

  • Newport
    City of Newport

    Trading Standards Section

    Address

    Room 717

    Civic Centre

    Newport

    NP20 4UR

    Website

    www.newport.gov.uk

    Email

    trading.standards@newport.gov.uk

    Telephone Number

    01633 656656 (English)

  • Pembrokeshire
    Pembrokeshire County Council

    Trading Standards Department

    Address

    Trading Standards and Animal Welfare

    Public Protection

    County Hall

    Haverfordwest

    Pembrokeshire

    SA61 1TP

    Website

    www.pembrokeshire.gov.uk

    Fax

    01437 775082

    Email

    tradingstandards@pembrokeshire.gov.uk

    Telephone Number

    01437 764551 (English)

  • Powys
    Powys County Council

    Trading Standards Department

    Address

    County Hall

    Spa Road East

    Llandrindod Wells

    LD1 5LG

    Website

    www.powys.gov.uk/tradingstandards

    Email

    trading.standards@powys.gov.uk

    Animal Health & Business Advice

    Telephone Number

    0345 6027030 (English)

    Consumer Advice

    Telephone Number

    0345 4040506 (English)

  • Rhondda Cynon Taf
    Rhondda Cynon Taf County Borough Council

    Rhondda Cynon Taf Trading Standards

    Address

    Ty Elai

    Dinas Isaf East

    Williamstown

    Tonypandy

    CF40 1NY

    Website

    www.rhondda-cynon-taff.gov.uk

    Fax

    01443 425301

    Email

    tradingstandards@rhondda-cynon-taff.gov.uk

    Telephone Number

    01443 425777 (English)

  • Swansea
    City and County of Swansea

    Trading Standards Division

    Address

    Environment Department

    Business & Consumer Advice Section

    The Guildhall

    Swansea

    SA1 4PE

    Website

    www.swansea.gov.uk

    Fax

    01792 635676

    Email

    trading.standards@swansea.gov.uk

    Telephone Number

    01792 635600 (English)

  • Torfaen
    Torfaen County Borough Council

    Planning and Public Protection Department

    Address

    Ty Blaen Torfaen

    Panteg Inn

    New Inn

    Pontypool

    NP4 0LS

    Website

    www.torfaen.gov.uk

    Fax

    01633 647329

    Email

    trading.standards@torfaen.gov.uk

    Telephone Number

    01633 647624 (English)

  • Vale of Glamorgan
    Vale of Glamorgan Council

    Trading Standards

    Address

    Shared Regulatory Services

    Civic Offices

    Holton Road

    Barry

    CF63 4RU

    Website

    srs.wales

    Email

    tradingstandards-srswales@valeofglamorgan.gov.uk

    Telephone Number

    03454 040505 (Cymraeg)

    03454 040506 (English)

  • Wrexham
    Wrexham County Borough Council

    Planning and Economy Public Protection Department

    Address

    Trading Standards

    Lambpit Street

    Wrexham

    LL13 1AR

    Website

    www.wrecsam.gov.uk

    www.wrexham.gov.uk

    Email

    trading.standards@wrexham.gov.uk

    Telephone Number

    01978 298997 (English)

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